Switch to Paperless
Helping you through the postal service disruption
Remember to keep your account current during the current Canada Post service disruption.
Customers are encouraged to take advantage of Paperless Billing, AutoPay and myAccount to access their account information and due dates. You can pay your bill through online banking, telephone banking or in person at any bank.
Here are 3 easy ways to help you stay up to date
How to get your bill
Avoid any billing interruptions by switching to Paperless. You'll receive your bill directly in your inbox.
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How to pay your bill
Set up secure automatic payments with AutoPay.
We offer flexible payment options including paying in person at any bank branch or via online, mobile or telephone banking.
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How to access your account
Login to or register for myAccount to see your balance, due date, payment history and recent electricity usage.
Go To myAccount
Frequently Asked Questions
There are a number of ways you can access your statements and manage your account in the event of a postal service disruption:
1. Register and log in to myAccount to view your account balance, due date and payment history. Payments are due 20 days after the billing date.
2. Sign up for Paperless Billing to receive your bills online. You'll be able to view an image of the bill; including due date and you'll receive an email notification when a new bill is delivered.
3. Call our billing department at 1-800-465-5085
4. Sign up for AutoPay and you can automatically pay bills on time, everytime – securely from your bank. Plus you'll always be notified before your bill is paid.
5. Email us at remotesbilling@hydroone.com. We'll be happy to provide your account balance.
Simply log in to myAccount and you can view your account balance and due date which are shown on the home page.
As an existing Hydro One paperless billing subscriber, we do not anticipate your account will be impacted.
To provide you with the most value and convenience, we're recommending customers sign up for Paperless Billing with Hydro One. It's quick, easy and secure.
You'll save time by receiving your account balance and due date right in your inbox, without logging in.
Yes, it's your responsibility to keep your account current. You have the following options available to pay your bill:
- AutoPay: Sign-up today to automatically pay your bills on time, every time – securely from your bank. You'll receive notifications ahead of time so you're aware of the statement balance and due date.
- Online banking
- Telephone banking
- In person at most financial institutions in Canada
Remember to have your 12-digit Hydro One account number handy. During a potential postal service disruption, please don't mail your payments to Hydro One as it may not reach us by the due date. Late payments may be incurred for unpaid balances. If you're having difficulty making bill payments, please contact us. We're here to help.
Yes, there will be no impact to your account in the event of a postal service disruption.
We recommend you take advantage of additional features within myAccount to better manage your account. You can also monitor your energy use and access past statements.